#Getting help

Stuck on something these docs don't cover? Here's how to reach us and how to get a fast answer.

#Contact us

Email hello@chatspaces.dev. We read everything and aim to get back to you quickly.

#Before you write: a quick checklist

A lot of issues have a fast fix in Troubleshooting — worth a 30-second look first:

• Stuck setup, sign-in loops, and preview links that won't load
• Idle stops and usage/limit messages
• Delete and GitHub push problems

#What to include

The more of this you give us, the faster we can help:

• What you were doing and what you expected to happen.
• The repo and branch, and which agent (Claude or Codex).
• Any error message shown in the app — exact text or a screenshot.
• When it happened (roughly), so we can line it up with logs on our side.

#Account, billing, and privacy

• Billing — manage your plan, payment method, and invoices from Account → Manage subscription in the app. See Plans & billing. For charge questions, email us.
• Your data — see how we protect logins and secrets in Provider credentials and Environments. Full details are in the privacy notice.
• Security — read our security overview. To report a vulnerability, email us directly.

#Helpful links